Terms & Conditions

Durgmalhar Treks & Tours

Terms & Conditions

Thank you for choosing Durgmalhar Treks & Tours. We take all efforts to make sure that you have a delightful tour. To avoid any misunderstanding, we request you to read, understand and abide by the below ‘Terms and Conditions’ before you book any tour or make any transaction with Durgmalhar Treks & Tours at any of the Durgmalhar Treks & Tours enquiry desk. Once you book any tour with Durgmalhar Treks & Tours, it is understood that you are giving your unqualified consent to accept and abide by the ‘Terms and Conditions’. In case you disagree with any part of these ‘Terms and Conditions’, kindly do not proceed with the booking.

  1. Any guest who enquires about any Tour offered by Durgmalhar Treks & Tours through its website, mobile application, branch office, agrees to enter into a contract with Durgmalhar Treks & Tours. A contract is said to have been executed by both the parties’ i.e Durgmalhar Treks & Tours and the guest. Once a contract is executed, both the parties are bound by the ‘Terms and Conditions’ mentioned on Durgmalhar Treks & Tours website/ travel planner/ brochure/ booking form.
  2. When a guest books the Tour offered by Durgmalhar Treks & Tours, provides his/her information and consent for initiating the booking and thereafter makes the payment of registration amount, indicates that the guest is interested in the tour and has read, understood and accepted all the ‘Terms and Conditions’ mentioned on Durgmalhar Treks & Tours website/ travel planner/ brochure / booking form.

 

Physical and Mental Fitness:

  1. When the guest books the tour or when someone else books the tour for him/ her, then it implies that the guest is physically and mentally fit to travel to that particular destination. It is very important for the guest to take care of his/ her health throughout the tour and carry the required medication if any with doctor’s prescription. Durgmalhar reserves the right to decline the booking or discontinue the guest from the tour if guest is found unfit to travel or his medical condition is causing inconvenience to fellow travellers. Any expenses due to health issues arising on tour shall be entirely borne by the guest and we shall not be held responsible in any manner whatsoever.
  2. Guests must abide by the mandatory requirements for travel to the destination, such as Vaccination, RT-PCR tests, RAT, web check-in, self-declaration, e-pass formalities, health checks on arrival/ on tour etc. as per the state or country. These requirements or regulations are subject to change periodically. Any cost incurred for such requirements should be borne by the guests. It will be the sole responsibility of the guest to carry the certificate or test report with them and present it whenever asked for by the officials. Any State or Country or service provider such as Airline, Railway may decline the entry to a guest/s on medical grounds in such situation the consequences including all kinds of expenses will be borne by the guest.

 

Payment

  1. To book any tour/ package/ service, guest must make the payment to Durgmalhar Treks & Tours d by Cheque, NEFT, RTGS, IMPS, Payment app/ wallets like PhonePe, Gpay, or any UPI ID. All payments should be in the name ‘Durgmalhar Treks & Tours’ only. We support ‘Go Digital’ movement of India and request our guests to make digital payments.

Any group tour of Durgmalhar Treks & Tours generally includes – 

  • Railfare (wherever applicable).
  • Meals as mentioned in the itinerary.
  • Sightseeing as mentioned in the itinerary.
  • Tour Manager Services.

Photo Identification:

  1. For domestic tours in India, all guests must carry the photo identification in the form of Aadhar card, election ID card, PAN card, driving license and school / college ID card for students as officials may ask for photo identification at airports, rail stations certain sightseeing places, safari parks, border area locations etc. and every guest must produce the same on demand.

Accommodation on Tour

  1. Accommodation provided on the tour depends on the category of the tour/ package. It may be in resorts, hotels, houseboats, tents, camps, dormitory, hostels, cruise, train, coach etc. The location of the accommodation generally depends on the tour program.
  2. Suggested names of the hotels/ type of accommodation mentioned in the tour program are always subject to availability. Similar type of tours may be accommodated in different hotels/ type of accommodation depending on the capacity and availability at the destination.
  3. Generally, the rooms are twin/double or single bedded and extra bed (if needed) is provided in the form of a mattress on the floor. Guests can upgrade the room to suite/ family room/ specific view room etc. subject to availability by paying an additional cost. If any guest wishes to have an additional room on tour, s/he can do so subject to availability by paying an additional cost.

Road Travel

  1. For tours, air-conditioned/ air-cooled/ non air-conditioned vehicles are used as per the itinerary. The mode of transport for road journeys includes big coaches, mini coaches, tempo travellers, jeeps, cars or taxies depending on the type of the tour, itinerary, road conditions and the number of guest/s in the tour.
  2. for certain tours we use small vehicles (Etios/ Dzire/ Innova or similar) for road travel. One car will accommodate 4-6 guests. Tour Manager will share one of the cars in the group on a rotational basis. These cars are meant to be used for road journey and sightseeing as per the tour itinerary and are not at the disposal of any individual or group of guests.

Cancellation

  1. For any tour or package the services are booked several months in advance. Therefore, any cancellation of the tour/ service booked will attract cancellation charges as specified at the time of booking. Your tour also includes third party service like airline, railway, transport, hotel, restaurant, caterer, sightseeing company etc., the Terms and Conditions and Cancellation Policy of such third party would be applicable in addition to Durgmalhar Treks & Tours Cancellation Policy and Terms and Conditions.
  2. Once the booking is cancelled, it cannot be reinstated. Any reversal/ re-booking will be treated as fresh booking and additional charges may apply.

POLICY REGARDING CANCELLATION / NO SHOW

In the event of cancellation of travel arrangements due to any reasons–we must be notified of the same in writing. Cancellation charges will be effective from the time/date we receive your intimation in writing. Cancellation fees as below apply to the land packages and/or services.

Non Refundable Booking Amount will not be Refunded in any circumstances.

08 days prior to Tour Start Date:

Non-Refundable Booking Amount shall be Deducted and Balance Tour Charges paid shall be Refunded.

07 days or Less prior to Tour Start Date No Refund.

No Show – No Refund.

REFUNDS

In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 – 3 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.

GROUP HARMONY

Durgmalhar reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group, including, but not limited to, individuals who are intoxicated and/or under the influence of drugs leading to a negative experience for the remainder of the group. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will necessarily be borne by the passenger. All unused services are non-refundable.

LIMITATION OF LIABILITY

The Tour Operator and its parents, subsidiaries and their respective employees, affiliates, officers, directors, successors, representatives, and assigns shall not be held liable for (A) any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider; and (B) any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control. You waive any claim against the Tour Operator for any such loss, damage, injury, or death.
In the event that any loss, death, injury or illness is caused by the negligent acts or omissions of the Tour Operator or of the Third-Party Suppliers of any services which form part of the booking contract then the Tour Operator limits its liability, where applicable by all applicable international conventions.